SueJ has left a new comment on your post "Bike shop blues: It's too hard to buy a bike":
Bike shop people often have social skills issues; they work better with bikes (or cardboard) than they do with people. On the other hand, the better salesfolks are less likely to be bike geeks... so they'll know less about the bikes even though they might sell more of 'em.
Bike companies would do well to address some "how to talk to newbies" issues and "how not to totally alienate people without really trying," except that even thinking about what that session would be like hurts to think about. I prefer working with the guy who knows a lot ... but then, it's harder to insult me - I'm notoriously dense...
Posted by SueJ to Cyclelicious at 7/31/2007 03:31:00 PM