Fritz   has left a new comment on your post "Bike shop blues: It's too hard to buy a bike":  
 As far as "how to talk to newbies" Shimano sent bike shop people to the cosmetics counter to buy makeup and stuff. I don't know if that helps or not -- one of those seminars on speaking and thinking positively might work better. The owner of my LBS gets noticeably grumpy and defensive sometimes. 
   
 
 Posted by  Fritz  to   Cyclelicious at  7/31/2007 04:43:00 PM    
 
